Privacy Policy

What information do we collect about you?

When we collect information, we do so to ensure that you get to experience our service seamlessly. For that, we collect the following information. Some are your personal information and some are your sensitive personal information.

The personal information that we collect about you are the following:

How do we collect such information?

We may use any of the following three ways to get information about you.

1. The information that you give us
2. The information that we automatically collect from you
3. Information that we collect from third parties

Before going into the reasons why we collect the information that we do, we want you to understand what the above three terms mean.

a. The information that you give us

When you sign up for an account to use our service/product we will ask you certain questions like your name or email address. These are the information that you give us. This may not be limited to what we have mentioned and can change according to the nature of the service/product that we provide.

b. The information that we automatically collect from you

When you access our service from a device, we may automatically collect information from your device, such as through the use of cookies. You will know more about automatic collection of personal information in the next section.

c. Information that we collect from third parties

These third parties can be data aggregators, online directories, data marketplaces or exchanges, etc from where we may collect information about you.

Cookies and similar technologies

Cookies are small packets of information that are placed on your device, so that we can retrieve the information about you, such as your login information, your choices on our websites and other information.

For more information about cookies and similar technologies, please visit our cookie policy.

Do not track requests

We respond to “do not track” requests in the following manner:

Our website does not currently respond to Do Not Track signals. You can choose which cookies to allow using our cookie banner, or through your browser settings.

Why do we collect information about you?

We collect information about you for a variety of reasons. It helps us, among other things, to serve you better. The following are the ways in which we use the information that we collect about you.

How long do we retain your information?

We will only keep your personal information for as long as we need it to deal with your request. Your permission to contact you lasts 180 days. After that we ask you again before we contact you for marketing. We keep a record of your consent for about 3 years as proof that you agreed, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice requires us to retain your personal information for longer than the period during which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How Specialised Hardwares handles your details

This section explains in plain words how the forms on our website work and who sees what you send us.

Our forms and buttons

• Contact us form: your name, phone or email and your message. It is protected by Google reCAPTCHA to stop spam.
• Quote request form: your name, phone or email, and the products you want a quote for.
• Catalogue pop-up: your name and phone or email, so we can give you our catalogue.
• WhatsApp and Call buttons: before you chat or call, we ask you to agree to our notice and give your name and phone or email.

Your permission and consent record

When you give us your details we show a short notice with a link to this policy. Marketing messages are optional: we only send them if you tick the marketing box. We keep a record of what you agreed to, the date, and a shortened (masked) version of your internet address. Your permission lasts 180 days, after which we ask you again.

Who we share your details with

We do not sell your details. We share them only with the services we use to run the website and answer you:

• Our website host, where the website and its stored records are kept.
• Our form and email tools (Fluent Forms and FluentCRM), which run on our own website and hold form entries and contact records.
• Google, for website statistics (Google Analytics), spam protection (reCAPTCHA) and text styles (Google Fonts). Google may process information outside Kenya.
• WhatsApp (Meta), only if you choose to chat with us there. Their own privacy policy then applies.
• Advertising services, such as Meta (Facebook), if we run adverts. We will only use the tracking tools you allow in our cookie banner.
• Our website support company, which looks after the website for us and does not keep its own copy of our consent records.

We may also share details if the law or a court requires it.

Suppliers and business contacts

If you are a supplier or other business contact, including one outside Kenya, we use your details only to reply to you and to deal with you.

Your rights

Under the Kenya Data Protection Act, 2019 you can ask us to:

• tell you what details we hold about you and give you a copy;
• correct details that are wrong or out of date;
• delete your details, where we have no legal reason to keep them;
• stop using your details for marketing, at any time;
• limit or object to how we use your details.

To use any of these rights, email [email protected] or call +254 703 519504. We may ask you to prove who you are first.

Complaints

If you are not happy with how we handled your details, please tell us first. You can also complain to the Office of the Data Protection Commissioner (ODPC) in Kenya.

Sale/sharing of information

We do not sell the information we collect from our users. We share it only with the services listed under “Who we share your details with” above.

Security of your personal information

We take reasonable measures to ensure that the information we collect from you is stored securely and protected to the best extent possible. However, no method of internet transmission or digital storage is completely secure, and we cannot guarantee absolute security. While we use commercially reasonable and appropriate security measures to protect your information, we cannot promise that it will be 100% secure.

Links to other websites or apps

On our website, we may provide links to external websites, apps, or services. These are not operated by us and therefore are not governed by our Privacy Policy or practices. We strongly recommend that you review the privacy policies of such websites or services before engaging with them to ensure that you do not provide personal information that you do not wish to share.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in the law or our privacy practices. We recommend that you review this privacy policy periodically to ensure it remains in line with your expectations.

The privacy policy will be effective from the date it is posted on this page.